Athena — Return, Refund & Exchange Policy


Terms of Use & Privacy Policy

I. General Terms of Use

1. Age & Eligibility Restrictions

  • Athena products are strictly for adult nicotine consumers only.
  • You must be 18 years or older (or 21+, depending on your jurisdiction) to use or purchase our products.
  • Athena requires successful age verification via a trusted third-party provider before any purchase or site access.
  • Unauthorized users, especially minors, are strictly prohibited.

2. Health Warnings & Intended Use

Our products contain nicotine, a highly addictive substance.

  • Not suitable for: minors, pregnant or breastfeeding individuals, those with heart conditions, unstable blood pressure, diabetes, or allergies to nicotine.
  • Stop use immediately and seek medical advice if you experience irregular heartbeat, allergic reactions, nausea, or dizziness.

3. Responsible Marketing & Compliance

  • Athena commits to responsible marketing targeting adults only, avoiding appeal to minors.
  • Marketing materials will avoid youth-oriented influencers, imagery, or language.
  • We comply with regulatory obligations, including monitoring the demographics reached by digital campaigns.

4. Geographic Eligibility & Fraud Prevention

Athena products are sold only in specified regions (e.g., Great Britain and Northern Ireland). We reserve the right to decline orders based on fraud suspicion or unsupported jurisdictions.

5. Acceptance of Risk & Liability

Athena products are not risk-free and not intended as cessation aids. By using Athena products, you accept all associated risks and release Athena from liability for improper or unintended use. Use is entirely at your own risk.

6. Modifications & Enforcement

  • Athena may modify or update these Terms at any time.
  • Continued use after modifications signifies acceptance.
  • Violations may result in access restrictions, order cancellations, or legal action.

II. Customer Data Privacy Policy

1. Information We Collect

We may collect personal data when you visit our website, make a purchase, or contact us:

  • Identity Information – name, date of birth (for age verification)
  • Contact Information – address, email address, phone number
  • Payment Information – payment card details (processed securely; we do not store full card numbers)
  • Order History – products purchased, dates, delivery details
  • Technical Information – IP address, browser type, device type, cookies, browsing behaviour
  • Age Verification Data – proof of identity to meet legal age requirements

2. How We Use Your Information

  • Process and deliver orders
  • Verify age and eligibility
  • Communicate about orders, promotions, or updates
  • Improve services and customer experience
  • Comply with legal, regulatory, and anti-fraud obligations

3. Sharing Your Data

We do not sell or rent your personal data. We may share data with:

  • Service Providers – payment processors, delivery companies, age-verification providers
  • Regulatory Authorities – as required by law
  • Fraud Prevention Services – to protect customers and the business

4. Data Storage & Security

Data stored securely on encrypted servers in the [UK/EU]. Strong technical and organisational measures in place. Only authorised personnel have access.

5. Data Retention

  • Order-related data: typically 6 years for legal compliance.
  • Marketing data: until you unsubscribe or request deletion.

6. Your Rights

  • Request access, correction, or deletion of your data
  • Withdraw consent for marketing communications
  • Object to processing activities
  • Request data portability

Contact: support@athenapouches.com

7. Cookies

Used to enhance browsing, track performance, and personalise content. Can be managed or disabled via browser settings (may affect site functionality).

8. Policy Updates

Updated periodically, with the latest version posted on our website.

III. Disclaimers Related to Delivery and Payments

1. Delivery Disclaimer

  • Estimated Delivery Times are not guaranteed; delays may occur.
  • Customers must provide accurate delivery details.
  • Once marked “delivered” by courier, Athena is not liable for theft or damage.
  • Refused/Missed Deliveries may incur return fees.
  • International customers are responsible for customs duties, taxes, or restrictions.

2. Payment Disclaimer

  • Payments processed securely via third-party gateways.
  • Prices in [GBP/EUR or chosen currency]; currency conversion fees may apply.
  • Athena reserves the right to cancel orders before dispatch for product unavailability, failed verification, or suspected fraud.
  • Additional payment verification may be required for high-value transactions.
  • Failed or disputed payments may result in order suspension, goods retrieval, or legal action.

3. Force Majeure

Athena is not liable for delays or non-performance caused by events outside reasonable control, including natural disasters, strikes, cyber incidents, or government actions.